Voice Agent

Your AI-powered receptionist that handles inbound calls 24/7, calls new leads instantly, and runs batch calling campaigns—all while sounding natural and booking appointments directly into your calendar.

What the Voice Agent Does

Answers Your Phone 24/7 - Never miss a call. The AI answers when you’re busy, after hours, or on another line.
Calls New Leads Instantly - Every new lead from Yelp, Thumbtack, or your website gets called within 5 seconds.
Books Appointments - Integrates with your calendar to schedule jobs while qualifying leads.
Batch Campaign Calling - Upload a CSV of old customers and the AI calls hundreds to reactivate and book.
Natural Conversations - Sounds like a real person, understands context, and handles objections.

Quick Setup

How It Works

1. Inbound Calls (Answering Agent)

When a customer calls your business number:

• Call forwarding routes unanswered/busy calls to your AI agent
• AI answers with your custom greeting
• Qualifies the lead by understanding their service need
• Quotes pricing from your knowledge base
• Books appointments directly into your calendar
• Transfers to you if needed, or takes a message

Learn more about Inbound Call Handling →

2. Outbound Calls (Calling Agent)

When a new lead comes in from any source:

• Instant calling - AI calls the lead within 5 seconds
• Introduces your business with context about their inquiry
• Answers questions about services and pricing
• Books appointments while the lead is engaged
• Logs everything in your dashboard

Learn more about Outbound Calling →

3. Batch Campaign Calling

For reactivating old customers or bulk outreach:

• Upload CSV with names, numbers, and service details
• AI calls everyone automatically, pacing calls appropriately
• Natural conversations tailored to each customer
• Books appointments and collects responses
• Complete analytics on campaign performance

Learn more about Batch Campaign Calling →

Core Features

Smart Conversation Flow

• Context-aware - Remembers what the customer already said
• One question at a time - Natural pacing, not robotic
• Handles objections - Can address pricing concerns and urgency
• Knows when to transfer - Escalates complex situations to you

Service Identification

• Matches customer needs to your service catalog
• Asks clarifying questions only when necessary
• Uses your terminology - garage door repair, HVAC service, etc.
• No diagnostic questions - Schedules first, diagnoses later

Appointment Scheduling

• Calendar integration - Cal.com, FieldPulse, or GoHighLevel
• Real-time availability - Checks your calendar live during the call
• Confirms details - Reads back appointment time and service
• Sends notifications - You and the customer get confirmations

Pricing & Quotes

• Knowledge base powered - Quotes from your uploaded pricing
• Handles variations - “Is it a single or double garage door?”
• Free estimates - Can offer on-site quotes when pricing is complex
• No made-up info - Only quotes what’s in your knowledge base

Call Transfer & Handoff

• Warm transfers - Explains the situation to you before connecting
• Cold transfers - Direct transfer when requested
• Fallback note-taking - If transfer fails, takes a message
• Transfer criteria - Only transfers when truly necessary

Setup Requirements

What you’ll need:

1. Business details - Company name, services offered, pricing
2. Calendar access - API keys for your scheduling system
3. Phone number - Through NZ Leads
4. Knowledge base - Upload PDFs, text files, or paste your pricing/FAQs

Setup time: 2-5 minutes for basic setup, 15-30 minutes for advanced configuration

Voice Agent Types

Answering Agent (Inbound)

Best for service businesses that get calls throughout the day:

• Handles overflow when you’re busy
• Answers after-hours calls
• Takes messages when you can’t pick up
• Books appointments 24/7

Pricing: Pay per use - $1/minute for calls

Calling Agent (Outbound)

Best for converting leads from marketing channels:

• Calls new leads instantly (within 5 seconds)
• Follows up on quote requests
• Re-engages cold leads
• Books appointments proactively

Pricing: Pay per use - $1/minute for calls

Batch Campaign Agent

Best for seasonal reactivation or bulk outreach:

• Upload CSV of customers
• AI calls everyone automatically
• Books appointments at scale
• Complete campaign analytics

Pricing: Pay per use - $1/minute for calls

Advanced Features

Knowledge Base

Upload documents containing:

• Service descriptions and pricing
• FAQs and common questions
• Company policies (e.g., “We offer free on-site estimates”)
• Technical specifications

The AI will only answer questions using your knowledge base—it never makes things up.

Learn more about Knowledge Base →

Custom Rules & Behavior

Configure advanced behaviors:

• Custom greetings for different times of day
• Conditional logic (e.g., “If customer has parts, quote X price”)
• Service-specific questions to ask
• Information collection fields (name, address, etc.)

Learn more about Agent Configuration →

Integration with NZ Leads

If you use NZ Leads for text-based lead management:

• Automatic calling - AI calls new leads from Yelp, Thumbtack, etc.
• Unified dashboard - See text and call logs in one place
• Lead enrichment - Phone calls add context to text conversations
• Seamless handoff - Continue via text after a call ends

Frequently Asked Questions

Does it sound like a robot?
No. The AI uses natural speech patterns, pauses appropriately, and adjusts tone based on context. Most customers don’t realize they’re speaking to AI.

What if the AI doesn’t know the answer?
The AI will only answer from your knowledge base. If it doesn’t know, it will either:

• Offer to transfer you to a human
• Take a message for callback
• Say “I’ll have someone get back to you on that”

Can it handle complex situations?
Yes, for common service business scenarios (booking, pricing, service questions). For truly complex or emotional situations, it will transfer to you or take a message.

What languages does it support?
Currently English only, with support for various accents and regional dialects.

How much does it cost?

• Per-minute rate: $1/minute for all calls (inbound and outbound)
• Phone Number: $10/month (if you buy through NZ Leads)
• No monthly fees - Pay only for what you use
• No commitment - Cancel anytime

Can I test it before committing?
there is no commitment

Getting Started

Ready to set up your AI voice agent?

1. Get Started with Voice Agent → - 2-minute setup
2. Configure Call Forwarding → - Route calls to AI
3. Customize Your Agent → - Tailor to your business

Need help? Contact support at support@nzleads.com or use the in-app chat.