Support Team Spotlight
Most AI tools sell software and ship a help-doc link. White-glove support drives configuration during a 30-minute call, takes you live during the call, and books your first AI-recovered job by morning. Setup, training, config changes, and ongoing optimization are all free.
White-glove deploy tonight. Try NZ Leads free and your setup call drops into your calendar within 4 hours.
24-Hour White-Glove Deploy Timeline
| Hour | Action | Result |
|---|---|---|
| 0:00 | Sign up + book setup call | Slot reserved |
| 0:15 | Gather your services, prices, hours, calendar login | Prep complete |
| 4:00 | 30-min Zoom setup call | Support drives configuration |
| 4:30 | Live test call during the Zoom | First test books |
| 4:35 | Go live during the call | Real calls hitting |
| 5:00 | First real AI-handled call | Customer interaction logged |
| 6:00 | First real AI-booked job | $400 job locked |
| 24:00 | 4 to 8 AI-booked jobs | Monthly cost covered |
Most accounts hit ROI within the first 24 hours.
What Happens During the 30-Minute Setup Call
Support drives, you watch and approve.
| Minute | Activity |
|---|---|
| 0-5 | Business identity, greeting under 15 words, voice selection |
| 5-15 | Service list with min and max prices, qualifying questions per service |
| 15-22 | Calendar OAuth, business hours, buffers, last-appointment cutoff |
| 22-27 | Phone forwarding setup, handoff protocol, missed-call recovery |
| 27-30 | Live test call from second phone, verify pickup, qualifier, calendar lock |
You leave the call with a fully working AI.
Response Time SLA
| Tier | Use Case | Business Hours | After Hours |
|---|---|---|---|
| Urgent | Service down, billing dispute | Under 1 hour | Under 1 hour, 24/7 |
| Standard | Config change, integration help | Under 10 min | Under 2 hours |
| Strategic | Call review, optimization | Same day | Next business day |
Median chat response across our cohort: 4 minutes 12 seconds.
Done-For-You Mode (No Zoom Required)
If you do not want to be on a call.
| Step | Action | Time |
|---|---|---|
| 1. Submit details | Services, prices, hours, calendar, phone | 5 min |
| 2. Support builds end-to-end | Service list, qualifiers, calendar, OAuths | 2 to 4 hours |
| 3. Review on shared dashboard | Approve or request changes | 15 min |
| 4. Flip live | One click | 5 sec |
| Total | Under 8 hours |
Done-for-you accounts go live same business day.
Post-Launch Support Cadence
| Window | Touchpoint | Time per Touch |
|---|---|---|
| Week 1 | Daily check-ins | 5 to 10 min |
| Month 1 | Weekly reviews | 30 min |
| Month 2+ | As-needed config changes | Avg 8 min |
| Day 30 | Full performance review | 45 min |
| Day 90 | Scoring calibration session | 30 min |
Total support time over first 90 days: roughly 4 hours.
Free Includes Everything
| Support Service | Cost |
|---|---|
| 30-minute setup call (Zoom) | Free |
| Done-for-you full configuration | Free |
| Service list and pricing setup | Free |
| Calendar and CRM integration help | Free |
| Knowledge base and FAQ writing | Free |
| Weekly call reviews | Free |
| Unlimited config changes | Free |
| Same-day troubleshooting | Free |
| Strategy and optimization help | Free |
You pay $1/minute for voice talk time and per-channel flat for marketplaces. Support is always $0.
Missed-Call and Missed-Message Recovery: Built Into Deploy
Support configures during the setup call.
| Recovery Type | Configured Trigger | Recovery Rate |
|---|---|---|
| Missed phone call | 12-sec SMS text-back, optional voice callback | 67% |
| Ghosted Yelp/Thumbtack message | 4-hr silent nudge, 24-hr close-out | 23% |
| Back-fill on connection (last 7 days) | One-time recovery sweep | 11% |
Back-fill alone averages $880 in revenue per account in the first 48 hours.
Cohort Outcomes: Supported vs Self-Serve
| Metric | Self-Serve | White-Glove |
|---|---|---|
| Accounts hitting 30-day ROI | 40% | 95% |
| Median time to first booking | 9 days | 6 hours |
| Booking rate at day 30 | 26% | 41% |
| Cancellation within 30 days | 22% | 3% |
The 55-point success-rate gap is what white-glove support buys you.
How to Use White-Glove Support
- Sign up and book your setup call. Pick a time within 4 hours.
- Gather your details before the call. Services, prices, hours, calendar login.
- Run the 30-minute Zoom setup call. Support drives, you approve.
- Run a live test call before ending the Zoom. Verify pickup, qualifier, calendar.
- Schedule weekly review for week 2 onward. 30 min, 5-10 calls per session.
Frequently Asked Questions
What is the 24-hour white-glove deploy timeline?
Setup call hour 4, live during the call, first booking hour 6, ROI hour 24.
What happens during the 30-minute setup call?
Support drives configuration: identity, services, calendar, phone, test call.
How fast does support respond to issues after deploy?
Median 4 min 12 sec. Urgent under 1 hour, standard under 10 min.
Is support actually free or are there hidden charges?
Genuinely free. Per-minute voice and flat per-channel marketplaces only.
Can support handle the entire setup without me on the call?
Yes. Done-for-you mode, live in under 8 hours.
What does the post-launch support cadence look like?
Daily week 1, weekly month 1, as-needed after. Day 30 + Day 90 reviews.
How does the support team handle missed-call and missed-message recovery?
Built into deploy: 12s SMS text-back, 4h nudge, 24h close, 7-day back-fill.
Does support help with the first 30 days of optimization?
Yes. 8 to 14% additional booking-rate lift from completing 30-day cadence.
Book Your White-Glove Setup Call
Try NZ Leads free and your setup call drops into your calendar within 4 hours of signup.