Support Team Spotlight
Most AI tools sell software and ship a help-doc link. White-glove support drives configuration during a setup call, takes you live during the call, and has your AI ready to book jobs the same day. Setup, training, config changes, and ongoing optimization are all free.
White-glove deploy tonight. Try NZ Leads free and book your setup call to go live the same day.
Same-Day White-Glove Deploy Timeline
| Step | Action | Result |
|---|---|---|
| 1 | Sign up + book setup call | Slot reserved |
| 2 | Gather your services, prices, hours, calendar login | Prep complete |
| 3 | Zoom setup call | Support drives configuration |
| 4 | Live test call during the Zoom | First test books |
| 5 | Go live during the call | Real calls hitting |
| 6 | First real AI-handled call | Customer interaction logged |
| 7 | First real AI-booked job | Job locked on the calendar |
| 8 | AI live and booking jobs | Working around the clock |
Setup help is free, with no setup fees and no contracts.
What Happens During the Setup Call
Support drives, you watch and approve.
| Step | Activity |
|---|---|
| 1 | Business identity, greeting under 15 words, voice selection |
| 2 | Service list with min and max prices, qualifying questions per service |
| 3 | Calendar OAuth, business hours, buffers, last-appointment cutoff |
| 4 | Phone forwarding setup, handoff protocol, missed-call recovery |
| 5 | Live test call from second phone, verify pickup, qualifier, calendar lock |
You leave the call with a fully working AI.
Support Response Priorities
| Tier | Use Case | Business Hours | After Hours |
|---|---|---|---|
| Urgent | Service down, billing dispute | Handled first | Handled first |
| Standard | Config change, integration help | Fast chat turnaround | Next available |
| Strategic | Call review, optimization | Same day | Next business day |
Fast chat support - most config changes are handled in minutes, not days.
Done-For-You Mode (No Zoom Required)
If you do not want to be on a call.
| Step | Action | Time |
|---|---|---|
| 1. Submit details | Services, prices, hours, calendar, phone | Quick |
| 2. Support builds end-to-end | Service list, qualifiers, calendar, OAuths | Same day |
| 3. Review on shared dashboard | Approve or request changes | Quick |
| 4. Flip live | One click | Instant |
| Total | Live the same day |
Done-for-you accounts go live same business day.
Post-Launch Support Cadence
| Window | Touchpoint | Format |
|---|---|---|
| Week 1 | Daily check-ins | Short in-app chat |
| Month 1 | Weekly reviews | Zoom call review |
| Month 2+ | As-needed config changes | On request |
| Day 30 | Full performance review | Scheduled call |
| Day 90 | Scoring calibration session | Scheduled call |
Free Includes Everything
| Support Service | Cost |
|---|---|
| Setup call (Zoom) | Free |
| Done-for-you full configuration | Free |
| Service list and pricing setup | Free |
| Calendar and CRM integration help | Free |
| Knowledge base and FAQ writing | Free |
| Weekly call reviews | Free |
| Unlimited config changes | Free |
| Same-day troubleshooting | Free |
| Strategy and optimization help | Free |
You pay $10/month per number plus $1/minute for voice, and a flat monthly price per channel for marketplaces. Support is always $0.
Missed-Call and Missed-Message Recovery: Built Into Deploy
Support configures during the setup call.
| Recovery Type | Configured Trigger |
|---|---|
| Missed phone call | Under-2-second SMS text-back, optional voice callback |
| Unanswered marketplace conversation | Multi-touch follow-up that auto-stops on reply or booking |
| Recent leads that went quiet | Optional batch call campaign |
A batch call campaign re-engages recent leads that went quiet, giving leads that would otherwise have gone cold another chance to book.
Supported vs Self-Serve
| Metric | Self-Serve | White-Glove |
|---|---|---|
| Who configures it | You, in minutes, at your own pace | Support, live during the setup call |
| Booking rate at day 30 | Whatever your default config produces | Higher - tuned by support week over week |
| Likelihood of sticking with it | Lower when setup stalls | Higher - a working AI from day one |
Hands-on setup and tuning is what white-glove support buys you: the same software, configured and optimized for you instead of left to figure out alone.
How to Use White-Glove Support
- Sign up and book your setup call. Pick an available time.
- Gather your details before the call. Services, prices, hours, calendar login.
- Run the Zoom setup call. Support drives, you approve.
- Run a live test call before ending the Zoom. Verify pickup, qualifier, calendar.
- Schedule weekly review for week 2 onward. A sample of recent calls per session.
Frequently Asked Questions
What is the same-day white-glove deploy timeline?
Book the setup call, go live during the call, and have your AI answering the same day.
What happens during the setup call?
Support drives configuration: identity, services, calendar, phone, test call.
How fast does support respond to issues after deploy?
Fast chat support, most changes in minutes. Urgent issues are handled first.
Is support actually free or are there hidden charges?
Genuinely free. Voice at $10/month per number plus $1/minute, and flat per-channel marketplace pricing only.
Can support handle the entire setup without me on the call?
Yes. Done-for-you mode, live the same day.
What does the post-launch support cadence look like?
Daily week 1, weekly month 1, as-needed after. Day 30 + Day 90 reviews.
How does the support team handle missed-call and missed-message recovery?
Built into deploy: under-2-second SMS text-back, multi-touch follow-up that stops on reply or booking, and an optional batch call campaign for recent quiet leads.
Does support help with the first 30 days of optimization?
Yes. Hands-on tuning through the first 30 days, aimed at more booked jobs.
Book Your White-Glove Setup Call
Try NZ Leads free and book your setup call to go live the same day.