NZ Leads Billing, Trial, Cancellation and Refund Policy

Effective and last updated: July 21, 2026
Document version: 2026-07-21.2

This Billing, Trial, Cancellation and Refund Policy (“Billing Policy”) is part of the NZ Leads Terms of Use. Capitalized terms not defined here have the meanings in the Terms.

This Policy applies to subscriptions, connected sources and locations, telephone numbers, voice usage, messaging, press-release credits, add-ons, and other paid Services supplied by NZ Leads Inc.

1. Key definitions

“Billing Period” means the recurring period shown in an Order, normally one month.

“Billable Unit” means a separately priced source, location, connected business profile or account, telephone number, campaign, add-on, usage item, or other unit shown in an Order.

“Call Campaign” means Customer-initiated or scheduled outbound calling to one or more recipients through the Services’ call-campaign functionality, including functionality previously or internally described as batch calling or batch calls.

“Order” means a checkout page, in-product purchase or activation confirmation, quote, order form, or other transaction record accepted by Customer.

“SMS Segment” means a carrier billing unit that contains part or all of one SMS text message. A short SMS typically uses one SMS Segment. A longer SMS, or an SMS containing characters that require a different encoding, may be divided into multiple SMS Segments even when it appears to the sender or recipient as a single message. Each SMS Segment is a separate usage unit.

“Usage Charge” means a fee based on measured calls, minutes, messages, carrier activity, or other metered use.

The exact price, currency, quantity, amount due, and renewal terms shown in an Order control that transaction. A negotiated or custom price controls over the standard prices below.

2. Standard pricing as of July 21, 2026

Unless an Order shows a different rate, the following are the current standard U.S. prices. Taxes and third-party pass-through fees are additional where applicable.

Connected lead sources

Each active connected location, profile, account, or source is a separate Billable Unit even when multiple Billable Units use the same platform, Customer account, or payment method. Consolidation on one invoice does not make multiple units a single subscription.

Voice and telephone numbers

Voice Agent calls and Call Bridge calls each cost $1 per billable minute.

Before a telephone number is provisioned on an existing subscription, the applicable Order shows the selected number, any one-time purchase or provisioning fee, any amount due immediately, the recurring unit price and cadence, the next renewal date, trial impact, and a limited descriptor for the saved payment method. Unless that Order expressly shows a current-period proration, the recurring telephone-number charge begins on the next renewal; the accepted Order controls.

The one-time fee may be waived when expressly shown in an eligible trial Order. A temporary card authorization may be placed before provisioning and captured only after provisioning is confirmed. The one-time fee becomes generally non-refundable only after successful provisioning and capture. If provisioning definitely fails, NZ Leads will cancel or reverse the authorization and reverse the related recurring quantity. An ambiguous processor or carrier response is held for reconciliation before any duplicate provisioning attempt, compensation, or refund decision; if reconciliation confirms that provisioning did not occur, the authorization and related recurring quantity will be canceled or reversed.

Voice usage includes applicable inbound and outbound calls. A completed Voice Agent call outside a Call Campaign with at least 10 seconds of measured duration is rounded up to the next whole minute on a per-call basis. For example, such a call lasting 1 minute 1 second is billed as 2 minutes. For completed Call Campaign calls, NZ Leads adds the actual measured duration of eligible calls included in the same immutable usage report and rounds that report’s aggregate up to the next whole minute. Calls identified as trial usage are not metered as paid usage but remain subject to trial limits.

The call log, usage record, invoice meter, and applicable Order are used to calculate Usage Charges. Minor timing differences can occur because carriers and processing systems may measure connection and termination events differently.

SMS Messaging and registration

A combined initial registration may total $20 when both brand registration and campaign review are required. A review fee is for submission and review, not a guarantee of approval, and is not automatically refunded after a completed review.

Carrier and message usage is billed at $0.05 for each outbound SMS Segment, as defined in Section 1. NZ Leads generally attempts to keep an outbound SMS within one SMS Segment where practicable. Most short messages use one SMS Segment, but a longer message or one containing characters that require a different encoding may use multiple SMS Segments even when it appears as a single message. Each SMS Segment is billed separately at $0.05. The carrier-reported segment count and applicable usage records control billing.

Press-release credits

The phrase “starting at $150 per press release” is shorthand for the three-credit pack at $450 ($150 each). A single credit costs $229.

3. Orders and payment authorization

Customer authorizes NZ Leads and its payment processor to:

• create and maintain a payment-customer profile;
• store a token representing Customer’s payment method;
• charge that payment method for the amount due on an Order;
• charge renewals, recurring Billable Units, proration, Usage Charges, taxes, and Customer-requested add-ons without requiring payment details to be re-entered for each charge; and
• retry a failed payment as permitted by payment-network rules.

Customer gives this authorization when it accepts an Order, confirms a paid activation, starts a trial that converts to paid service, clicks a purchase button for a stated package or amount, or otherwise affirmatively requests a paid Service after receiving the applicable price or pricing reference.

An existing Customer buying press-release credits or another one-time add-on may be charged immediately using the saved payment method. A button displaying the package and total amount is a request to complete that one-time charge. If an immediate charge cannot be completed, Customer may be redirected to a hosted checkout.

Customer must keep its billing email, legal business name, billing address, tax information, and payment method accurate and represents that it is authorized to use the payment method.

4. Invoices, receipts, and billing evidence

We or our payment processor may provide an invoice, receipt, hosted billing page, or account record. Customer is responsible for reviewing those records and keeping its billing contact current.

Billing records may include:

• Customer, account, business, source, location, and Billable Unit identifiers;
• Order and accepted-policy version;
• old and new quantities;
• unit price, proration, tax, amount due, and renewal information;
• usage events, call identifiers, duration, and meter totals;
• limited payment-method descriptors;
• processor checkout, subscription, invoice, and payment identifiers;
• date, time, IP address, device or browser information, and user responsible for an action, when collected; and
• support, delivery, access, and service-performance records.

These records may be used to investigate billing questions and establish what Service was requested and provided.

5. Trials

Eligibility

A trial is available only when an Order expressly offers it. No person, Customer, business, payment method, location, connected platform account, or Billable Unit has an automatic right to a trial.

Unless an Order states otherwise:

• an eligible trial lasts 7 days;
• a trial is introductory and may be limited to one trial per Customer, related business, payment credential, connected platform location or account, and substantially similar user;
• a new login or different email address does not create eligibility for the same Customer, business, payment credential, source, or physical platform location;
• transferring, reconnecting, recreating, or reactivating a previously active or paid location, source, or account does not restart eligibility; and
• NZ Leads may verify eligibility using account, business, payment, location, source, device, and prior-activation records.

An ineligible or previously monetized Billable Unit does not receive a new trial merely because it is transferred, reconnected, or placed in an account that has an active trial. NZ Leads will not treat the transfer alone as authorization to end the account trial or collect an immediate charge. Before any such paid activation, the transaction-specific Order must show the amount due immediately, the resulting recurring price and cadence, the next renewal date, the effect on the trial, and a limited descriptor for the saved payment method. Customer must affirmatively accept that Order before NZ Leads applies the billing change and enables the unit. If Customer does not accept, the affected unit remains disabled and the existing account trial is not ended solely by the transfer.

Trial limits

Unless the Order states otherwise, an offered trial includes:

• no more than 10 Voice Agent call minutes in total;
• no more than 1 Voice Agent telephone number; and
• no more than 5 recipients in a Call Campaign.

Other functionality may be subject to reasonable anti-abuse, platform, rate, and technical limits. Customer may be required to activate paid access before continuing after a limit is reached.

Conversion and cancellation

If the trial Order includes an automatically renewing subscription, it converts to paid service at the end of the trial using the active Billable Units and price stated in the Order, applicable pricing terms, or Billing Policy, unless Customer cancels before the trial-ending time shown in the account or hosted billing portal.

The payment method may be charged when the trial ends. Time zones and processor timing can affect the exact timestamp; Customer should cancel at least 24 hours before the displayed deadline when practicable.

If no trial is displayed in the Order, paid service starts according to the Order.

6. Subscription quantities, activation, transfer, and proration

Source and add-on subscriptions are quantity-based. Enabling, adding, reactivating, or transferring a Billable Unit to an active billing account can increase subscription quantity.

When a quantity increases during a Billing Period:

• the recurring monthly total increases by the unit price;
• a prorated amount for the remaining portion of the current Billing Period may be invoiced and charged immediately to the saved payment method; and
• future renewals include the new quantity unless it is disabled or canceled under this Policy.

When a quantity decreases:

• the effect may be immediate or begin on the date shown in the confirmation or billing portal;
• any account credit is calculated under the processor configuration and Order; and
• a proration credit, if created, is generally applied to a future invoice and is not automatically converted into a cash refund.

Moving a source between businesses can remove it from one billing owner and add it to another. Each affected billing account may be recalculated. Customer must have administrative and billing authority for the destination business.

Changing a source’s name, owner, token, or business relationship does not erase accrued charges or create new trial eligibility.

7. Usage billing and the $100 invoice threshold

Usage Charges accrue in addition to recurring subscription fees.

Unless an accepted Order or account-specific billing term states a different metering rule, Voice usage is measured as follows:

• only a completed call with at least 10 seconds of measured duration is included in NZ Leads Voice usage;
• each eligible Voice Agent call outside a Call Campaign and each eligible call-bridge call is rounded up to the next whole billable minute on a per-call basis;
• for eligible Call Campaign calls, NZ Leads adds the actual measured duration of the calls included in the same immutable usage report and rounds that report’s aggregate up to the next whole billable minute;
• an immutable usage report is a fixed group of completed calls submitted together for billing, and more than one usage report may be created during a Billing Period.

Call Campaign authorization and responsibility

At the standard rate, eligible Call Campaign usage costs $1 per billable minute across all calls placed by the campaign. The number of recipients is not a spending cap or an estimate of billable minutes. For example, if a Call Campaign produces 300 billable minutes, the standard Usage Charge is $300.

Submitting a Call Campaign for immediate or scheduled launch, or starting, resuming, or restarting a Call Campaign, is Customer’s instruction to place outbound calls to the selected recipients and authorization to incur Usage Charges for eligible usage generated by those calls. Charges accrue as calls occur and are not a fixed per-campaign fee.

Before launching a Call Campaign to a larger audience, Customer should place a one-recipient test call using the intended agent, prompt, voice, telephone number, transfer settings, voicemail behavior, and other material configuration, review the result, and then begin with a small test campaign. Customer remains responsible for reviewing the recipient list, removing duplicate, incorrect, unauthorized, or unintended recipients, confirming campaign settings and timing, and monitoring or stopping a campaign when appropriate. Failure to test or review a campaign does not transfer responsibility for the resulting usage to NZ Leads.

NZ Leads does not guarantee that a recipient will answer, that a human rather than voicemail or another automated system will answer, that a transfer will complete, that a telephone number or recipient record is accurate, that a carrier will not filter or label a call, or that a campaign will produce appointments, sales, responses, or another business result. Answered calls, voicemail interactions, transfers, short calls, and other call outcomes may generate billable usage when they meet the applicable metering rule. Stopping or canceling a campaign prevents future calls where technically practicable, but calls already initiated may complete and remain billable.

For subscriptions configured with a usage billing threshold:

• when unbilled subscription usage and other threshold-counted amounts reach $100, the payment processor may generate and attempt to collect an invoice;
• the threshold is an invoicing trigger, not a spending cap, credit limit, or monthly maximum;
• usage continues after a threshold invoice and may cause multiple invoices in one Billing Period; and
• remaining usage may be invoiced at the end of the Billing Period, on cancellation, or as shown in the billing record.

Customer is responsible for monitoring usage and configuring agents, campaigns, users, and internal limits. A failed, unanswered, transferred, voicemail, or short call may generate carrier costs or billable usage if it meets the applicable metering rule.

8. Automatic renewal and price changes

Unless an Order says otherwise, subscriptions renew monthly until canceled.

We may change standard prices prospectively. We will provide reasonable advance notice of a material increase to an existing recurring price, unless the change is a tax, carrier, network, publishing, regulatory, or other pass-through fee outside our reasonable control. The new price applies no earlier than the next renewal or date stated in the notice.

Adding a new Billable Unit or add-on is charged at the price accepted for that new transaction, even if Customer has a legacy or custom price for another unit.

9. Cancellation

Customer may request cancellation through the hosted billing portal or another cancellation control made available in the Services. Customer may also email support@nzleads.com from an authorized account address.

The effective cancellation date shown in the portal, confirmation, or written support response controls. Depending on the subscription and processor configuration, cancellation may be immediate or scheduled for the end of the current paid period.

If Customer sends a timely, verifiable cancellation request before renewal and a delay caused solely by NZ Leads results in an unintended renewal charge, NZ Leads will correct that billing error.

Cancellation:

• stops future renewal of the canceled item from its effective date;
• does not cancel a different source, number, add-on, usage item, or separate Order unless expressly selected;
• does not erase amounts incurred before the effective date;
• does not automatically return payments for the current or a prior Billing Period to the original payment method; any eligible proration credit or requested refund is handled under Section 13;
• does not automatically delete the account or Customer Data; and
• may cause affected sources, numbers, automations, integrations, knowledge bases, or features to be disabled or released after the applicable access and operational wind-down period.

Deleting, disconnecting, pausing, transferring, or turning off a source is not necessarily the same as canceling every associated paid item. Customer should verify the resulting billing quantity and cancellation status.

Customer should export needed data before access ends. Data retention and deletion are governed by the Privacy Policy and DPA. Some data may remain in restricted backups or legal holds after account closure.

10. Failed or overdue payments

Subscription invoices are collected automatically from the saved payment method. Under the payment processor configuration in effect on the date of this Policy, an eligible failed subscription payment may receive up to two automatic retry attempts after the initial attempt, generally within an approximately three-day retry window. The processor may use different timing or make fewer attempts when no usable payment method is available, the issuer returns a hard decline, authentication or other Customer action is required, network or payment-method rules prevent a retry, or the processor configuration changes.

Past-due retry window: connected sources remain available; usage-based functionality is suspended

When a renewal payment fails and the subscription becomes past_due, connected lead sources and their ordinary bot and automation workflows will remain available during the retry window while automatic collection attempts continue, unless NZ Leads has a separate right to restrict or suspend them for security, abuse, legal, or other non-payment reasons.

Usage-based functionality is treated differently. Voice Agent calls, Call Bridge calls, Call Campaigns, usage-based messaging, and other metered activity will stop or be blocked after the past_due status is processed. Customer will not incur new usage charges for functionality that NZ Leads has suspended, but remains responsible for usage, carrier, messaging, calling, tax, and other authorized charges incurred before suspension, including activity reported later but incurred earlier.

The past-due retry window is a payment-recovery allowance, not free service or a waiver of payment. Customer remains responsible for recurring subscription charges covering connected sources, assigned resources, add-ons, and other subscription Services that remain available or reserved during that window. If payment succeeds during the retry window and the subscription returns to active, connected sources continue without a payment-related suspension, and suspended usage-based functionality will be restored after the payment and status change are processed.

Unpaid recovery period: Services are suspended

If the permitted retries are exhausted and the subscription becomes unpaid, NZ Leads will suspend the remaining affected Services. Connected sources, bots, automations, assigned paid resources, add-ons, and other subscription functionality that remained available while past_due will stop, be paused, or be blocked after the unpaid status is processed. Usage-based functionality will remain suspended. The subscription will then remain unpaid, rather than being canceled solely for non-payment, for an additional three-day (72-hour) recovery period beginning when the payment processor first reports the subscription as unpaid.

No recurring subscription charge will accrue for the portion of the Billing Period covered by this unpaid recovery period while the affected Services are suspended, and Customer will not incur new usage charges for the suspended functionality. Customer remains responsible for charges incurred before suspension, including usage or carrier activity reported after suspension but incurred earlier. If Customer pays all amounts then required or otherwise resolves the payment failure within the unpaid recovery period, NZ Leads will restore the subscription and affected Services after the payment and status change are processed. The billing record will be adjusted so Customer is not charged a recurring subscription fee for the time during that recovery period when the affected Services remained suspended.

Cancellation and remaining balance after the recovery period

If Customer does not resolve the payment failure within the unpaid recovery period, NZ Leads will initiate cancellation of the affected subscription. At cancellation, NZ Leads may calculate the amount earned through the time the remaining Services were suspended, including recurring subscription charges for connected sources, assigned resources, add-ons, and other subscription Services that remained available or reserved while past_due. Usage, carrier, messaging, and calling charges are included only for activity incurred before the applicable usage-based functionality was suspended when the past_due status was processed. Taxes and other authorized charges remain due to the extent applicable to amounts properly accrued. NZ Leads will apply the applicable proration credit for unused subscription time beginning when the remaining Services were suspended upon the transition to unpaid; the inactive unpaid recovery period and the remaining unused portion of the Billing Period will not be treated as delivered subscription service.

For example, if connected sources remain available for approximately three days while the subscription is past_due, recurring subscription charges for those sources may be earned through the transition to unpaid. Voice calls and other usage-based functionality are suspended during the earlier past_due window and therefore do not generate new usage charges during that window. After the remaining Services are suspended at unpaid, recurring subscription charges are not earned for the following 72 hours. The later cancellation-processing date does not extend the period treated as delivered subscription service.

After applying that proration, NZ Leads may record the remaining amount owed as a debit on Customer’s payment-processor invoice balance and cancel the affected subscription. A proration credit applied during this process will not create a net refund, erase debt previously carried into an invoice, offset separately incurred usage or pass-through charges except where expressly applicable, or exceed the amount otherwise owed for the affected service period.

A debit recorded on Customer’s invoice balance remains owed and may be added automatically to the next finalized invoice for the same payment-processor customer, including an invoice created when Customer purchases, reconnects, or starts another subscription. Suspension, cancellation, loss of access, creation of a new subscription, or the passage of either recovery period does not waive amounts properly accrued before suspension. Restoration or new paid activation may require payment of all past-due amounts.

We do not charge collection costs or interest unless an Order states them and applicable law permits them.

11. Taxes and third-party fees

Prices exclude sales, use, excise, value-added, telecommunications, and similar taxes unless expressly stated. Customer is responsible for taxes associated with its purchase, excluding taxes based on NZ Leads’ net income.

Carrier, registration, telephone-number, messaging, publishing, and similar third-party fees may be passed through when disclosed in the Order or billing record.

12. Press-release credit lifecycle

A press-release credit is a prepaid, non-cash unit that allows one release to be submitted for review and distribution processing.

Purchase

• Credit packages are one-time purchases, not subscriptions.
• For an existing billing account, the saved payment method may be charged immediately for the package total.
• Credits are associated with the purchasing billing account. They are not currency and have no value outside the Services, but valid unused credits may be refunded as stated below.
• Credits are not transferable except with NZ Leads’ written approval. Credits do not expire unless an expiration or use deadline was expressly disclosed in the applicable Order or account when they were purchased.

Availability after subscription cancellation

Cancellation, expiration, suspension, or non-renewal of a recurring subscription is not termination of Customer’s account and does not remove, expire, or forfeit valid unused press-release credits. Customer does not need an active recurring subscription to use those credits. As long as Customer’s account remains accessible and the press-release Service remains available, Customer may log in, open the press-release feature, and use the credits associated with the purchasing billing account.

If Customer separately requests permanent account closure or deletion, or if NZ Leads terminates account access under the Terms, valid unused credits will not be forfeited without a remedy. Except where prohibited by law or where the applicable purchase was refunded, reversed, charged back, fraudulent, or abusive, NZ Leads will provide a reasonable opportunity to use the credits or refund the unused portion of the applicable purchase. Customer should contact support@nzleads.com before account deletion or promptly after receiving a termination notice so the remaining balance can be verified and resolved.

Consumption and restoration

One credit is consumed when Customer approves or submits a release and the publishing provider accepts the technical handoff for editorial or distribution processing. Customer must review and approve the content before that action.

If the initial technical handoff definitely fails before the provider accepts it, NZ Leads will restore the credit. An ambiguous or timed-out provider response is held for reconciliation before any duplicate submission, restoration, or refund decision. If reconciliation confirms that the provider did not accept the handoff, NZ Leads will restore the credit. Restoration appears as an account credit, not a cash refund unless NZ Leads cannot reasonably re-perform or applicable law requires another remedy.

Editorial rejection, failure to distribute, later removal, failure to appear in a desired outlet, lack of indexing, or lack of business results does not automatically restore a credit. NZ Leads may restore a credit when a failure was caused solely by an NZ Leads technical error, but no restoration is owed after the contracted review and distribution attempt was performed, except where law requires.

Reversals and refunds

If a credit-package payment is refunded, reversed, or charged back, all credits issued by that package may be removed. If any were already consumed, the balance may become negative and Customer remains responsible for the value of Services already provided.

Unused press-release credits remain on the purchasing billing account by default. At Customer’s request, NZ Leads will refund valid unused credits based on the portion of the package price allocated to those credits, provided the original payment has not already been disputed, reversed, refunded, or charged back. The refund will be made to the original payment method when reasonably available or by another lawful method agreed with Customer. Refunded credits will be removed from the account. Consumed credits remain subject to Section 13.

13. Refunds, proration credits and individual review

Charges are not automatically refundable. Except as required by law or expressly stated in this Policy or an Order, the following rules normally apply:

• Recurring fees attributable to a period during which a Billable Unit was active, available, assigned, or reserved for Customer are earned and are not refundable for that period. This remains true if Customer used the available Service less frequently than expected or stopped using it without completing cancellation.
• A cancellation scheduled for the end of a paid Billing Period normally does not create unused subscription time because the affected Service remains available through that effective cancellation date.
• Customer-initiated cancellation through the hosted billing portal is normally scheduled for the end of the current paid Billing Period. The affected Service remains available until the effective cancellation date, and the cancellation does not generate an automatic proration credit or refund. If NZ Leads agrees in writing to end access earlier, any refund, account credit, invoice adjustment, or proration for an unused portion will be determined under the Individual Refund Requests section, the applicable Order, and applicable law.
• Usage Charges are earned once the applicable usage occurs. Correctly measured calling, messaging, carrier, and Call Campaign charges do not become automatically refundable because Customer misunderstood the feature or price; acted accidentally; selected duplicate, incorrect, unauthorized, excessive, or unintended recipients; did not make a test call or run a small test campaign; was dissatisfied with the answer rate, voicemail rate, call outcome, AI output, transfer result, or business result; or did not monitor or stop the activity sooner.
• Proration charges attributable to a period in which the applicable Billable Unit was active, available, assigned, or reserved are normally not refundable.
• Telephone-number purchase or provisioning fees and carrier, registration, review, publishing, and similar third-party or pass-through fees are normally not refundable after the applicable provisioning, order, submission, review, or other third-party cost has been incurred.
• The portion of a press-release credit purchase allocated to a credit is not refundable after the publishing provider accepts the related release for editorial or distribution processing and that credit is consumed. Valid unused press-release credits remain subject to Section 12.
• Except for an eligible unused portion expressly addressed above, non-use of an available Service, accidental failure to disable a Billable Unit, dissatisfaction with an AI output, or lack of a desired business result does not by itself create a refund right.

Individual refund requests

Notwithstanding the general rules above, Customer may submit a written refund request to support@nzleads.com. After reviewing the circumstances, NZ Leads may, in its discretion, provide a full or partial refund, account credit, invoice adjustment, re-performance, or other reasonable resolution. Submission of a request does not guarantee approval. Any voluntary exception applies only to the particular case and does not create a continuing obligation or precedent.

Nothing in this Section limits a non-waivable legal right. NZ Leads will correct a confirmed duplicate charge, an amount differing from the applicable Order or documented usage, a charge caused by NZ Leads’ confirmed billing error, or a charge for a Service NZ Leads did not provide and cannot reasonably re-perform. Depending on the circumstances, a correction may be a refund, account credit, invoice adjustment, or re-performance.

14. Billing questions and disputes

By accepting this Policy, Customer agrees, when reasonably possible, to first contact support@nzleads.com in writing regarding a billing concern, refund request, or suspected error and allow NZ Leads up to five business days after receipt to investigate and respond before Customer initiates a chargeback or payment dispute. Direct review allows NZ Leads to consider a proration credit, refund, invoice adjustment, correction, or other resolution without the delay and cost of a formal payment dispute. The request should include the Customer and billing email, charge date and amount, affected source or Service, reason, requested resolution, and supporting records.

This direct-resolution process does not apply when Customer reasonably believes a charge is fraudulent or unauthorized, when waiting would cause Customer to miss an applicable legal or card-network deadline, or when applicable law gives Customer an immediate dispute right that cannot be limited. Submitting a question does not suspend undisputed payment obligations. Nothing in this Policy waives or prevents Customer from exercising a lawful payment-dispute right.

If Customer has already initiated a chargeback or payment dispute, Customer should promptly notify NZ Leads and identify the affected transaction. To avoid duplicate reimbursement, NZ Leads may pause an internal refund or account-credit request for the same amount while the external dispute is pending and may address the matter through the applicable payment-processor, bank, or card-network process. Customer must not knowingly retain duplicate recovery for the same charge and should promptly notify NZ Leads if both a refund or credit and dispute proceeds are received. This paragraph does not require Customer to miss a legally applicable or card-network dispute deadline.

For a refund request, chargeback, or payment dispute, NZ Leads may preserve and provide relevant account, Policy-acceptance, Order, price, activation, service-delivery, usage, access, communication, device, network, invoice, and payment records to the payment processor, card networks, banks, insurers, advisers, regulators, or courts under the Privacy Policy, DPA, and applicable law. Where relevant, NZ Leads may also state whether Customer used the direct-resolution process disclosed in this Section and provide the related communications or absence of a prior support request.

15. Changes

We may update this Policy prospectively. Material changes to active recurring charges will be communicated as described in the Terms. The version accepted with an Order or in effect when a transaction was confirmed will be used to interpret that transaction, except a later change required by law.

16. Contact

NZ Leads Inc.
Attn: Billing
857 N Orange Dr
Los Angeles, CA 90038
United States
Email: support@nzleads.com
Telephone: +1 (818) 446-6122