NZ Leads Acceptable Use Policy

Effective and last updated: July 20, 2026
Document version: 2026-07-20

This Acceptable Use Policy (“AUP”) is part of the NZ Leads Terms of Use. It applies to every Customer, administrator, user, integration, agent, campaign, message, call, recording, press release, and other use of the Services.

Customer is responsible for its users, audiences, instructions, content, and use cases. NZ Leads may impose additional safeguards for a feature, country, carrier, platform, industry, or risk category.

1. General rule

Use the Services only for lawful, authorized, transparent, and legitimate business purposes. Do not use the Services in a way that:

violates law, regulation, court order, sanctions, or another binding obligation;
infringes intellectual-property, privacy, publicity, confidentiality, consumer, or contractual rights;
is deceptive, fraudulent, unfair, abusive, harassing, threatening, defamatory, discriminatory, or exploitative;
materially risks physical, financial, reputational, or emotional harm;
interferes with a network, carrier, platform, account, or the Services; or
attempts to evade a safety, billing, consent, suppression, rate, eligibility, or access control.

2. Required authority and data provenance

Customer must have documented authority to:

access each connected business account, lead source, advertising account, page, calendar, CRM, telephone number, and integration;
upload and use each contact list and recipient number;
process Personal Data and Customer Data for the configured purpose;
send each category of message or place each category of call;
use submitted names, brands, quotations, media, recordings, voices, and content; and
instruct NZ Leads and its Service Providers to perform the configured processing.

Do not use scraped, stolen, purchased, rented, appended, or brokered contact data for calling or messaging unless Customer has verified that collection, transfer, and intended use are lawful and valid recipient consent covers the specific seller, channel, purpose, and technology.

Silence, failure to opt out, publication of a telephone number, a general business relationship, Customer’s acceptance of NZ Leads’ Terms, or consent given to a different seller is not by itself sufficient consent for an artificial-voice telemarketing call.

3. Voice calls and artificial or prerecorded voice

AI-generated, synthetic, cloned, or dynamically generated speech may be regulated as artificial or prerecorded voice. Before initiating an outbound voice workflow, Customer must classify and document:

the legal seller or entity on whose behalf the call is made;
whether the recipient is a consumer or business;
whether the call is inbound, requested outbound, informational, transactional, advertising, or telemarketing;
the called number and likely jurisdiction;
the source, scope, date, and status of recipient consent;
the script, AI disclosure, recording disclosure, and opt-out method;
applicable internal and national do-not-call checks; and
the lawful calling window in the recipient’s local time.

Customer must obtain every prior express consent or prior express written consent required by law before a call is initiated.

For advertising or telemarketing using artificial or prerecorded voice, any required written consent must:

be clear and conspicuous;
identify the specific seller;
identify the telephone number to be called;
authorize the applicable automated, artificial, prerecorded, or AI-generated voice technology;
cover the relevant marketing purpose;
be signed or otherwise affirmatively agreed to in a legally valid manner;
state that consent is not a condition of purchasing goods or services where required; and
remain unrevoked at the time of the call.

Customer must preserve the exact disclosure and consent version, source, date and time, affirmative action, number, seller, purpose, and available IP, device, or signature evidence.

3.2 Required call disclosures

At the beginning of a call, and at other points required by law, Customer must ensure that the call:

truthfully identifies the caller and legal seller or business;
accurately states the purpose;
discloses use of AI or artificial voice where required;
provides a valid callback number or other required contact information; and
provides an effective opt-out method for telemarketing or prerecorded messages.

Do not conceal AI use when disclosure is required or falsely state that an AI agent is human. Do not impersonate a person, government agency, financial institution, healthcare provider, law-enforcement officer, or other entity.

Some jurisdictions impose additional rules on automatic dialing-announcing devices or AI-only introductions. Customer must not use a fully automated introduction when law requires an unrecorded natural human voice introduction or recipient permission before an automated message.

3.3 Opt-out, revocation, and suppression

Customer must:

recognize revocation or a do-not-call request made through any reasonable method;
promptly stop affected calls and messages;
maintain and apply an entity-specific suppression list;
prevent a suppressed number from being reintroduced through another list, user, source, or campaign;
provide a working voice- or keypress-based automated opt-out when required;
provide an effective callback opt-out for voicemail or answering-machine messages when required;
maintain suppression records for at least five years when applicable law requires that period, and longer if needed to keep honoring the request; and
update National Do Not Call Registry data at least every 31 days where it applies.

Customer may not require a person to use only one designated revocation method if law recognizes other reasonable methods.

3.4 Calling times, caller ID, and restricted numbers

Call Schedule settings, including “Always On (24/7),” are Customer-controlled availability settings only. They do not determine whether a call is lawful, prevent every legally restricted call, or represent that outbound calls may lawfully be placed at all hours.

Customer must configure each agent and campaign so covered outbound calls occur only during hours permitted by all applicable federal, state, and local laws, calculated using the recipient’s local time. Federal rules generally restrict covered telephone solicitations and outbound telemarketing calls to 8:00 a.m. through 9:00 p.m. recipient local time, and stricter state or local windows may apply. Customer may use another window only when it has documented that the specific call is lawful at that time.

Customer must transmit accurate, callable caller-identification information and must not spoof or manipulate caller ID to mislead.

Do not use automated or artificial-voice calling to contact:

emergency lines or emergency services;
hospital patient rooms, healthcare facility emergency lines, or similar protected lines;
numbers on an applicable suppression or do-not-call list;
a number after consent has been revoked;
numbers assigned to minors where the communication is not lawfully authorized;
premium-rate, high-cost, or prohibited destinations;
randomly or sequentially generated numbers where prohibited; or
reassigned numbers without completing checks required for the use case.

3.5 Call abandonment and voicemail

Customer must comply with ring-time, abandonment-rate, connection, identification, and prerecorded-message rules. A voicemail or abandoned-call message must not contain an unlawful sales pitch and must provide required identification and opt-out information.

4. Recording, transcription, and call analysis

The Services may record, transcribe, summarize, and analyze calls. Customer must determine the law applying to every participant and obtain consent from all participants where required.

The Services do not automatically provide or verify participant notice or consent for recording or transcription. Customer must independently implement any required notice and consent process and ensure that the timing and method of recording or transcription are lawful. A disclosure delivered after legally relevant recording or transcription begins may be insufficient.

Where prior disclosure or consent is required, Customer must ensure that before the legally relevant processing begins:

Customer has independently provided each required participant with a clear disclosure that the call will be recorded and transcribed;
the disclosure identifies the business responsible;
all required participants affirmatively consent;
refusal results in termination or another lawful alternative that Customer separately provides; and
evidence of disclosure and consent is preserved.

Customer’s acceptance of NZ Leads’ Terms is not consent from an End User or call participant.

NZ Leads does not represent that a non-recorded mode is available. Do not use a Voice Service for any communication or jurisdiction in which its recording and transcription workflow cannot be used lawfully. Do not record highly sensitive information unless necessary, specifically authorized, and appropriately protected. Configure agents to avoid collecting payment-card security codes, passwords, Social Security numbers, medical details, precise financial credentials, or other sensitive information.

Do not download, distribute, publish, or use a recording, transcript, or voice for a new purpose without appropriate authority.

5. SMS, text messaging, email, and platform messages

Customer must comply with laws and platform rules applicable to each channel, including consent, sender identification, content, opt-out, quiet hours, registration, and recordkeeping.

Customer must:

use a registered and approved messaging campaign where required;
keep brand, campaign, and sample-message information truthful and current;
send only content consistent with the registered use case;
identify the sender where required;
include and honor legally required STOP or unsubscribe mechanisms;
process opt-outs across relevant systems promptly;
avoid prohibited content and deceptive links;
maintain evidence of opt-in and opt-out; and
comply with carrier throughput, content, and acceptable-use rules.

Do not send spam, unsolicited bulk email, unlawful promotional texts, phishing, credential-harvesting messages, malware, or messages designed to evade carrier filtering.

Customer must maintain records sufficient to demonstrate compliance. Where telemarketing or similar rules apply, records may need to be retained for at least five years.

Records should include, as applicable:

recipient name and number;
seller and calling entity;
consumer or business classification;
consent disclosure and version;
purpose, channel, and authorized technology;
source URL, form, document, or recording;
date, time, IP address, user agent, signature, or other affirmative-action evidence;
consent revocation and suppression history;
campaign, script, prompt, and prerecorded-message version;
calling and called numbers, caller ID, date, time, duration, and disposition;
do-not-call screening and reassigned-number checks;
complaints and remedial action; and
vendors or users involved.

Customer must provide relevant records to NZ Leads promptly when reasonably requested to investigate abuse, respond to a carrier or regulator, or defend a claim arising from Customer’s use.

7. AI, voice cloning, and identity

Do not use the Services to:

clone, synthesize, or imitate a real person’s voice without documented permission for the specific use;
impersonate a person or falsely imply endorsement, affiliation, or authority;
deceive a person about AI interaction when disclosure is required;
generate fraudulent reviews, testimonials, quotations, evidence, or identities;
manipulate elections or civic participation;
facilitate scams, extortion, fraud, phishing, or social engineering;
create sexual or exploitative content involving minors;
generate unlawful discriminatory targeting or decisions; or
bypass human-review requirements for a high-impact decision.

Customer must review AI-generated commitments, quotes, prices, schedules, legal statements, safety information, and regulated content before relying on or publishing them.

8. High-impact and regulated uses

Without prior written approval from NZ Leads, do not use the Services as the sole basis for a decision concerning employment, credit, lending, insurance, housing, healthcare, legal services, education, government benefits, essential utilities, emergency response, or another decision creating a legal or similarly significant effect.

Approval does not transfer Customer’s responsibility. Customer must implement qualified human review, notices, assessments, accuracy controls, appeals, and safeguards required by law.

Do not use the Services to provide professional medical, legal, financial, tax, safety, or emergency advice without appropriately licensed human oversight and legally sufficient disclosures.

9. Privacy and sensitive data

Customer must minimize data and collect only what is necessary.

Do not process through the Services unless an Order expressly supports it and the use is lawfully authorized:

full payment-card numbers or card security codes outside designated payment interfaces;
passwords or authentication secrets;
Social Security, passport, driver’s-license, or government identification numbers;
protected health information requiring a specialized healthcare agreement;
biometric identifiers used to uniquely identify a person;
precise geolocation unrelated to the requested service;
information about children;
highly sensitive employment, financial, or legal records; or
data subject to export, secrecy, or localization restrictions the Services are not configured to satisfy.

Do not expose Personal Data in prompts, URLs, public fields, press releases, or integrations beyond what is necessary. Customer must maintain its own privacy notice and respond to End User rights for processing Customer controls.

10. Press releases and public content

Customer may submit only content it is authorized to publish. A release must identify the actual issuing organization, contain accurate and substantiated claims, use authorized quotations, disclose material sponsorships or endorsements where required, include an authorized media contact, respect rights, and comply with applicable advertising, securities, healthcare, and consumer-protection laws.

Do not submit:

false or misleading financial, investment, medical, performance, or business claims;
market manipulation, undisclosed paid promotion, or fabricated corporate events;
defamatory allegations or private facts without lawful basis;
impersonation, fabricated quotations, fake awards, or fake partnerships;
malware, deceptive redirects, credential collection, or prohibited products;
content promoting violence, hate, exploitation, or unlawful discrimination; or
material intended primarily to manipulate search systems rather than communicate legitimate news.

NZ Leads or a distribution provider may reject, delay, edit for technical compliance, or remove content. Customer may not claim guaranteed placement, endorsement, indexing, or affiliation with a publisher.

11. Intellectual property and platform rules

Do not:

upload or distribute material without sufficient rights;
remove copyright, trademark, privacy, or provenance notices;
use third-party logos or marks to imply an unauthorized relationship;
scrape or export data in violation of platform rules;
share, resell, sublicense, reverse engineer, or misuse the Services;
use undocumented interfaces or circumvent authorization;
use nonpublic Service output or data to build a competing product or train a competing model; or
cause NZ Leads to violate a connected platform’s terms or API policies.

Customer must stop or modify an integration when a platform revokes authorization or changes its rules.

12. Security and service integrity

Do not:

probe, scan, or test a vulnerability without written authorization;
introduce malware, ransomware, destructive code, or denial-of-service traffic;
bypass authentication, authorization, rate, usage, billing, or safety controls;
access another customer’s data or account;
share credentials with unauthorized people;
use bots or automation outside documented interfaces;
conceal the origin of abusive activity;
interfere with logs, evidence, monitoring, or incident response; or
use the Services to attack, surveil, stalk, or compromise another system or person.

Good-faith vulnerability reports should be sent to support@nzleads.com and must avoid privacy violations, disruption, and data extraction.

13. Enforcement

NZ Leads may investigate suspected violations and may request information or corrective action; block a number, recipient, message, call, campaign, integration, content item, or feature; rate-limit or quarantine activity; suspend or terminate access; preserve relevant evidence; notify an administrator; cooperate with a carrier, platform, payment provider, publisher, regulator, or law-enforcement authority; and take other reasonable protective steps.

Where practicable, we will give notice and an opportunity to cure. We may act immediately when activity presents legal, security, fraud, safety, carrier, platform, or reputational risk.

Fees remain governed by the Billing Policy. Suspension for Customer’s violation does not erase charges already incurred or require a refund.

14. Reporting abuse

Report suspected abuse to support@nzleads.com or +1 (818) 446-6122. Include the calling or messaging number, recipient number, approximate date and time, relevant link or release, and a concise description. Do not send unnecessary sensitive information.

15. Changes

We may update this AUP to address new laws, platform requirements, technologies, threats, or abuse patterns. Material changes are handled under the Terms.

16. Contact

NZ Leads Inc.
Attn: Compliance
857 N Orange Dr
Los Angeles, CA 90038
United States
Email: support@nzleads.com
Telephone: +1 (818) 446-6122