Multi-platform AI lead response for Yelp, Thumbtack and more
Multi-platform AI lead response means one AI system covers every lead source you use from a single setup. Yelp inquiries get a job-specific response created in under 2 seconds, Thumbtack, Facebook, Instagram, and Google LSA leads get an instant reply, and every conversation syncs to your CRM, with a voice agent that can follow up by phone when enabled.
This is part of our complete Lead Response Automation guide for service businesses.
Speed matters on every lead source. NZ Leads creates a job-specific Yelp response in under 2 seconds and replies instantly on Thumbtack, Facebook, Instagram, and Google LSA.
Losing Yelp and Thumbtack leads to slow workflows? Try NZ Leads free and create specific responses in under 2 seconds.
How Does NZ Leads Work for Yelp and Thumbtack Leads?
A new lead comes in. NZ Leads creates a personalized response in under 2 seconds, built from your services, price ranges, and availability. A voice agent can also follow up by phone when enabled.
Everything syncs to your CRM automatically. Your team can monitor conversations and step in whenever needed.
| Platform | What NZ Leads Does |
|---|---|
| Yelp | Job-specific response created in under 2 seconds, voice call, CRM sync |
| Thumbtack | Instant text reply, AI follow-up chat, voice call, CRM sync |
| Facebook / Instagram | Messenger reply, Lead Ad response, voice call, CRM sync |
| Google LSA | Outbound AI call instantly, SMS follow-up |
Can AI text my leads from Google and Thumbtack?
Yes. Google Local Services Ads and Thumbtack are both connected sources, so NZ Leads replies to those leads on the platform itself in under 2 seconds. To also reach the customer by text message, turn on SMS Messaging for the source: the AI then holds a two-way text conversation from a dedicated business number, alongside the platform thread, once your one-time US carrier registration is approved.
Whether a text can go out depends on whether the platform gives you the customer’s phone number:
| Lead source | Reply on the platform | Phone number for a text or call |
|---|---|---|
| Google Local Services Ads | Instant reply to messages | Usually included with the lead |
| Thumbtack | Instant reply | When the customer shares it in the conversation |
| Yelp | Job-specific response created in under 2 seconds | When the customer chooses to share it on Yelp |
| Facebook Messenger and Instagram DMs | Instant reply that asks for contact details | Only after the customer gives it in the chat |
| Facebook Lead Ads | No chat: the form submission is captured | On the form, when the form asks for it |
The supported sources are Yelp, Thumbtack, Facebook Messenger, Facebook Lead Ads, Instagram DMs and Google Local Services Ads. Lead marketplaces outside that list are not connected, so check the list against where your leads come from before you sign up. Phone calls are covered separately by the AI voice agent.
How does one AI keep every platform’s conversations straight?
Each connected account is its own source with its own settings: the AI instructions, your pricing, the services you do not provide, reference files and scheduling rules. A business with two Yelp locations gets two sources, which can carry different service areas, prices and CRM destinations. Within a source, the platform thread and the SMS conversation draw on the same business information, while reply length and follow-up limits are set per channel, because a quick chat and a quote request do not call for the same reply.
However many sources you connect, every conversation lands on one Leads page.
Two rules stop the channels from tripping over each other. When a customer replies on any channel, the platform thread or a text, scheduled follow-ups stop on both. And when you or a teammate reply manually in a thread, the AI conversation for that lead stops, so a person and the AI never answer the same customer at once.
Why Does a Fast Reply Win More Jobs on Yelp and Thumbtack?
Speed is the single biggest factor in lead conversion for service businesses. Here’s what the research shows:
- Waiting from 5 to 30 minutes to respond makes you 21x less likely to qualify a lead (MIT, 2007)
- Thumbtack charges per lead. A slow reply means you paid for nothing
- Contacting a lead within an hour makes you about 7x more likely to qualify it (~60x vs waiting a day) (HBR, 2011)
Most of your competitors take hours. Responding in under 2 seconds puts you first in line for nearly every job.
What Does AI Voice Calling Do for Service Businesses?
NZ Leads has three voice modes. Outbound calling rings new leads the instant a form comes in or message. Inbound answering picks up customer calls in under 2 seconds, covering after-hours and overflow. Batch campaigns let you call a list of past customers or cold leads over 1-5 days.
| Voice Mode | Use Case | Response Time |
|---|---|---|
| Outbound | Call new Yelp, Thumbtack, Facebook leads | Instantly |
| Inbound | Answer customer calls 24/7 | Under 2 seconds |
| Batch campaigns | Re-engage old leads, seasonal promos | Scheduled over days |
Which CRMs Integrate with NZ Leads?
Every lead, conversation, and booked appointment syncs to your CRM automatically. No manual entry.
| CRM type | Integration |
|---|---|
| Flat-rate all-in-one marketing CRM | Native two-way sync |
| Field service management platform (per-tech pricing) | Native, auto job creation |
| Trade-specific dispatch CRM (flat monthly fee) | Customer + job sync |
| Per-seat enterprise sales CRM | Lead creation |
| Zapier | Connections to other apps |
| Webhook | Custom integration to any system |
What Does NZ Leads Cost?
| Feature | Price |
|---|---|
| Yelp / Thumbtack auto-response (per platform) | $99/month |
| Facebook Messenger | $49/month |
| Facebook Lead Ads | $19/month |
| Google Local Services Ads | $49/month |
| Instagram DMs | $49/month |
| AI voice agent (inbound or outbound) | $10/month per number + $1/minute of talk time |
| Batch call campaigns | $1/minute |
| CRM integrations | Included |
No contracts, no per-lead fees, no lead caps, no setup fees. Start with a 7-day free trial. When faster response means you book jobs your competitors lost to slow replies, a single recovered job can cover the month.
Start Responding to Leads Automatically
Setup takes under 2 minutes. Connect your first lead source, configure your business info and response style, plug in your CRM, and go live. Leads start getting instant replies the same day.
For the setup of each platform on its own, see the Thumbtack auto responder, the Yelp auto responder guide, the Facebook auto responder and the Google LSA auto responder guide. For how a single trade runs it, read lead automation for cleaning businesses.
Try NZ Leads free and see how many more jobs you close when every lead gets a reply in under 2 seconds.