Predefined Messages

Write messages ahead of time that get sent when people mention specific words. Perfect if you want full control over what customers see and when they see it.

Predefined Messages Configuration

How It Works

Here’s the deal

You pick trigger words like “price” or “emergency”
When someone uses those words, they get your pre-written response
The system checks your messages from top to bottom
Whatever matches first gets sent

What you need to do

Pick trigger words: Things like “quote”, “cost”, “how much”
Write the response: What customers see when they use those words
Choose follow-up settings: Turn off auto-follow-ups if you want to handle these personally

Managing your list

Drag messages around to change priority order
Keep a catch-all message at the bottom for everything else

Setting Up Your Messages

Step 1: Add a New Message

Hit the ”+” button to make a new message. It’ll show up above your default one.

Step 2: Pick Your Trigger Words

Think about what people say when they want this response. Maybe “price”, “cost”, or “quote”.

Step 3: Write What They’ll See

Type out exactly what customers get when they use your trigger words.

Step 4: Handle Follow-ups

Check “Prevent Follow-ups” if you’d rather call these people yourself than send more auto-messages.

Step 5: Arrange the Order

Drag messages around. The ones at the top get checked first.

Smart Word Choices

Words that work well


When they want pricing: "price", "cost", "quote", "estimate", "rates", "how much"
When it's urgent: "urgent", "emergency", "ASAP", "immediate", "now"
For service requests: "repair", "install", "fix", "maintenance", "service"
To talk directly: "call", "phone", "talk", "speak", "contact"

Keep in mind

Use several trigger words for each message
CAPS or lowercase doesn’t matter
Don’t reuse the same word in different messages

The Safety Net Message

Your last message handles everything that doesn’t match your specific trigger words.

Message Creation Interface

What happens

When someone writes something that doesn’t match any of your triggers, this message goes out
You can’t get rid of this one - somebody has to respond to every message
It sits at the bottom and can’t be moved

⚠️

Make it count: This message handles all the weird stuff people write that doesn’t fit your categories. Make it friendly and promise they’ll hear from you soon.

Writing Messages That Work

What Makes Messages Good

Messages people actually like

Acknowledge them: “Thanks for reaching out!” or “Got your message!”
Show you care: “Thanks for thinking of us” or “Appreciate you contacting us”
Give them something useful: Share a quick tip or helpful info
Set expectations: “I’ll call you back in an hour” or “Expect to hear from me by 3pm”
Make yourself reachable: Throw in your direct number

Real Examples

When someone asks general questions


Hey Sarah! Thanks for reaching out.

Sounds like you're thinking about a kitchen remodel - that's exciting! I'm going to look over what you sent and get back to you in a couple hours with some ideas.

If something urgent comes up, just call me at (555) 123-4567.

Talk soon,
Mike from Elite Home Services

When they want pricing


Hi Mike! Appreciate you thinking of us.

I'll put together a quote for your bathroom project. Might need to ask you a few questions to make sure I get it right, but I'll have something over to you this afternoon.

Catch you soon!

Controlling Follow-ups

When to Turn Off Follow-ups

Hit “Prevent Follow-ups” for:

Price shoppers: You want to call these folks directly
Emergency stuff: They need you now, not more texts later
Info seekers: They got what they wanted already
Your regulars: You know these people and prefer talking to them

Why bother turning it off

Some people need personal attention, not a bunch of automated messages
Important stuff should go straight to you
Different situations need different approaches

Configure: Delay → | AI Assistant → | Next: Follow-ups → | Back to Welcome Message →